General terms and conditions of business
Prices and shipping costs
The prices are inclusive of statutory value added tax. The shipping costs depend on the shipping method and will be clearly communicated to you before placing your binding order.
We deliver against prepayment. The payment is possible by advance bank transfer, or by Paypal.
You have the option of concluding the purchase contract in German or English.
Advance bank transfer:
Immediately after ordering you will receive an automatic order confirmation. This contains all relevant information for payment. The order number has to be indicated as reason for payment in the advance bank transfer. We are not liable for delays resulting from incomplete or incorrect information in the advance bank transfer.
Payment by Paypal:
If you choose payment via Paypal during order processing, you will be automatically redirected to www.paypal.de. You will receive an automatic order confirmation by email and a confirmation of your payment by Paypal.
The shipment is made with DHL. For items immediately ready for shipment we have the following delivery times:
in Germany: 1-3 working days
Rest Of The World: 3-7 days
We ship from Monday to Friday.
The presentation of the products in the online shop is not a legally binding offer, but a non-binding online catalogue. By clicking the button "Buy" you place a binding order of the goods contained in the shopping cart. The confirmation of the receipt of your order is made together with the acceptance of the order immediately after sending by automated e-mail. With this e-mail confirmation the purchase contract is concluded.
Right of withdrawal
You can cancel your contract within 30 days without giving reasons in writing (eg letter, fax, e-mail) or - if the goods before the deadline - also by returning the goods. The time limit begins after receipt of this notification in writing, but not before receipt of the goods by the consignee (in case of recurring deliveries of similar goods not before receipt of the first partial delivery) and also does not fulfill our obligations under Article 246 § 2 in conjunction with § 1 para 1 and 2 EGBGB and our obligations under § 312g para 1 sentence 1 BGB in conjunction with Article 246 § 3 EGBGB.
The timely dispatch of the revocation or the goods is sufficient to comply with the revocation period.
The revocation is to be addressed to:
Consequences of withdrawal
In the event of an effective revocation, the services received by both parties are to be returned and any benefits derived (e.g. interest) surrendered. If you are not able to return the received services and benefits (e.g. advantages of use) or cannot return them in part or only in a deteriorated condition, you must compensate us for the value. For the deterioration of the goods and for the use of the goods, you must only pay compensation if the use or deterioration is due to handling of the goods that goes beyond the examination of the properties and functionality. By \"Testing the properties and functionality\" we understand the testing and trying out of the respective goods, as is possible and customary in a retail shop. Goods that can be sent as a parcel are to be returned at our risk. Items that can be shipped by parcel post are to be returned at our risk. "You have to bear the regular costs of the return shipment if the delivered goods correspond to the ordered goods and if the price of the goods to be returned does not exceed an amount of 40 Euros or if, in the case of a higher price of the goods, you have not yet provided the consideration or a contractually agreed partial payment at the time of the revocation. Otherwise the return shipment is free of charge for you. Goods that cannot be sent by parcel post will be collected from you. Obligations to refund payments must be fulfilled within 30 days. The period begins for you with the dispatch of your cancellation or the goods, for us with their receipt.
The right of revocation does not exist for:
- for the delivery of goods, which are manufactured according to customer specifications
- are clearly tailored to personal needs, or
- which are not suitable for return due to their nature
- spoil quickly or
- whose expiration date would be exceeded,
- for the delivery of audio or video recordings or of software, provided that the
the seal on the data carrier supplied has been broken by the consumer
- for the delivery of newspapers, periodicals and magazines, unless
that the consumer has made his contractual declaration by telephone.
There is no right of withdrawal for contracts between entrepreneurs.
End of the revocation instruction
Cost sharing agreement
If you make use of your right of revocation, you have to bear the regular costs of the return shipment, if the delivered goods correspond to the ordered goods and if the price of the goods to be returned does not exceed an amount of 40 Euros or if, in case of a higher price of the goods, you have not yet rendered the consideration or a contractually agreed partial payment at the time of the revocation.
Otherwise the return shipment is free of charge for you.
Our bank details
Holvi Payment Services Oy
Hämeentie 11, 00530 Helsinki, Finland
IBAN: DE67 1001 7997 1484 7364 74
The warranty is subject to the legal regulations. Please refer to the product documentation for information about possible additional manufacturer warranties.
You can reach us Monday - Friday from 9:00h to 12:30h under phone: 0511/48893103 as well as by email under firstname.lastname@example.org